Frequently Asked Questions

Do you take walk-in appointments?

No, we do not. Please call to book in.

Do I need a referral to be seen?

Yes, you require a referral for OHIP covered treatments. You do not need a referral for non-OHIP services such as mole mapping, botox or fillers (see price list). If you do not have a family doctor, you can get a referral from a walk-in clinic.

Do you offer treatments for all skin types?

Yes, our dermatologists are skilled in understanding the unique characteristics of different skin types and will tailor your treatment accordingly.

What Payments do you accept?

We are a cash free facility. Please pay with a credit card for any non-OHIP covered services or products.

Is there parking on site?

Ample paid parking is available on site. It requires a credit card to enter.

Do you see RAMQ patients

We do see RAMQ (Quebec) patients. They pay upfront and then apply for reimbursement.

Do you see UHIP patients?

We do see UHIP patients.

What is your cancellation policy?

Patients require to cancel 2 business days in advance to avoid a cancellation fee. We will not reschedule a new appointment until any outstanding appointment fees have been paid.

What should I bring to my appointment?

Bring your health card, medication list and list of topical creams you are using.

What to do if I am running late for my appointment?

Please inform reception if you're running late. We’ll do our best to accommodate you, but if you're more than 15 minutes late, you will need to reschedule to ensure adequate time for your consultation.

Will I have to wait long to see the doctor?

While our doctors strive to stay on schedule, some appointments may take longer due to unforeseen circumstances. You may be seen anytime between your appointment time and up to 60 minutes later. We appreciate your understanding.

What time should I arrive for my appointment?

It may take some time to park and get up to the unit so we advise coming to your appointment 15 minutes in advance.

Take the first step towards radiant skin and peace of mind

Book your visit with us today!